Differences

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--- en:mobile:user_guide:supplier_invoices_returns [2020/03/10 04:21] – created Mark Prins
+++ en:mobile:user_guide:supplier_invoices_returns [2021/02/26 04:52] (current) – [Click on the Supplier Invoice for the order you have been sent] Mark Glover
@@ Line 2: / Line 2: @@
 [[en:mobile:user_guide|{{:banner_mobile_userguide.png?600|mSupply Mobile User Guide menu}}]]
 ----
-===== Supplier Invoices =====
+===== Supplier Invoices - Returning Stock =====
-After you've sent your requisition to your supply store, you then wait for your order to arrive. And wait and wait and wait.......
+If you have a problem with the stock supplied and need to return something, you can do this against the **Supplier Invoice**.
-Then finally your order will be on the way!
-When your order has been prepared by your supply store, you will see a **Supplier Invoice**. This is exactly like the hard-copy (paper) invoice you would usually receive with your order.
-You may still continue to receive a paper invoice when your order arrives, but it is very important you check everything against the electronic invoice on mSupply Mobile when you order arrives.
 <WRAP center round tip 60%>
-Remember: the Supplier Invoice will not always match the Requisition you sent.
+Note: to use this feature, the preference for the **supplier credit module** needs to be enabled for your store.
 </WRAP>
-Also remember that the Supplier Invoice SHOULD match the stock you are receiving, but it may not. You must always check your order when it arrives.
-You can make changes to the Supplier Invoice on mSupply Mobile, or you can confirm everything is correct. When you are satisfied that the Supplier Invoice matches the stock you have received, you can **Finalise** the order and accept it into your stock. Your **Stock On Hand** numbers will automatically update!
 Let's go through each step...
@@ Line 25: / Line 15: @@
 <WRAP clear/>
-{{ :mobile:019supplierinvoice.jpg?700 |}}<WRAP clear/>
+{{ :en:mobile:navigator-supplier-invoice.png?800 |}}<WRAP clear/>
-A list of Supplier Invoices will appear. You can use the **Status** column to check which order have been sent, but not yet received.<WRAP clear/>
+A list of Supplier Invoices will appear. Click on the toggle (highlighted) to select **Past** invoices. You can only return items against a **finalised** invoice.
-{{ mobile:choosu_supp_inv.jpg?nolink |}}
+<WRAP clear/>
+{{ :en:mobile:returns-0-past.png?800nolink |}}
+==== Click on the Supplier Invoice for the order you have received ====
+This will open the Supplier Invoice.
+If the invoice has stock which can be credited, then the button which normally allows adding of items is renamed **New supplier credit** and is for returning items.
-==== Click on the Supplier Invoice for the order you have been sent====
-This will open the Supplier Invoice. You can see the two items that we entered on the Requisition earlier. <WRAP clear/>
+Click on **New supplier credit** to begin. <WRAP clear/>
 ----
-{{ :mobile:supplier_invoice_01.jpg |}} <WRAP clear/>
+{{ :en:mobile:returns-1-invoice.png?800 |}} <WRAP clear/>
  <WRAP clear/>
-==== Once you are certain that the Quantity and Expiry Date columns are correct...====
+==== Enter quantities to return ====
-Click **Finalise** and then **Confirm**.
-<WRAP clear/>{{ :mobile:supplier_invoice_02.jpg |}}
+Enter the quantity for each item you want to return. You do not need to return all items nor the whole quantity of an item.
+Select a **supplier credit category** using the list at the top left of the screen.
+<WRAP clear/>{{ :en:mobile:returns-2-entry.png?800 |}}
+Click **Confirm** when you are finished.
+You can then see a new **Supplier Credit** in the supplier invoice list
+<WRAP clear/>{{ :en:mobile:returns-3-credits.png?800 |}}
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