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--- en:mobile:user_guide:customer_requisitions [2019/10/17 14:40] – ↷ Page moved from mobile:user_guide:customer_requisitions to en:mobile:user_guide:customer_requisitions Craig Drown
+++ en:mobile:user_guide:customer_requisitions [2022/10/19 05:36] (current) – Mark Glover
@@ Line 2: / Line 2: @@
 [[en:mobile:user_guide|{{:banner_mobile_userguide.png?600|mSupply Mobile User Guide menu}}]]
 ----
-===== 3. Customer Requisitions =====
+===== Customer Requisitions =====
-{{ :mobile:customerreq.jpg?700 |}}
+When a customer order stocks from you, they create a Supplier Requisition in their system. This will appear as a Customer Requisition in your system.
+<WRAP center round important 60%>
-When a customer wishes to order stock from you, they will create a supplier requisition in their own store and it will appear as a customer requisition in your system.
+Customer Requisitions can ONLY be created by an mSupply store customer.  They can not be manually created in the Supplying store.
-{{ :mobile:req.jpg?600 |}}
+</WRAP>
-Open the requisition by clicking on it and check the details. If you wish to change quantities of items you are going to  supply you can do so now.
-{{ :mobile:req2.jpg?600 |}}
+On the home screen, an orange badge on the Customer Requisitions button indicates how many pending Customer Requisitions you have, if any (in this example, there is one pending Customer Requisition).
-Once you are satisfied with the details you can click the finalise tick on the top right.
+Tap on the **Customer Requisitions** button to review the Customer Requisitions.
-{{ mobile:finalise.png?nolink |}}
+{{ :en:mobile:user_guide:pasted:20210224-032745.png?600 }}
-mSupply will then generate a customer invoice in your system which will be sent to the customer as a supplier invoice.
+**Current** Customer Requisitions are displayed by default. You can review finalised requisitions by tapping on **Past**.
+Tap on the Customer Requisition you want to review (in this example, we are going to tap on the Requisition ID 7).
+{{ :en:mobile:user_guide:pasted:20210224-035407.png?600 }}
+You can now review the Customer Requisition before finalising it.
+{{ :en:mobile:user_guide:pasted:20210224-042632.png?600 }}
+  * **Max MOS:** The number of months worth of stock to supply
+  * ** Current Stock:** this will be auto-filled with your current quantity of stock for this item.
+  * **Their Stock:** this will be auto-filled your customer current quantity of stock for this item.
+  * **Monthly Use:** calculated as //average monthly consumption=(outgoing stock*average number of days a month)/(days in period-days out of stock)//.
+  * **Suggested Quantity:** calculated as //suggested quantity=(monthly consumption*months to supply)-stock on hand//.
+  * **Requested Quantity:** this will be auto-filled by the quantity requested by the customer.
+  * **Supply this Invoice:** editable cell for the current time period.  You can also use the auto-fill buttons in the header:
+  * **Use Requested Quantities:** auto-fills the supply this invoice column for all items with the value from the requested quantity column.
+  * **Use Suggested Quantities:** auto-fills the supply this invoice column for all items with the value from the suggested quantity column.
+You can use either of the above options or you can manually enter a quantity in the column **Supply this invoice**.
+<WRAP center round info 60%> Selecting either of the auto-fill buttons will overwrite all values in the supply this invoice column.  </WRAP>
+When you are completely sure that everything is correct, tap the **Finalise** button, then **Confirm**.
+Finalising the requisition will also generate a finalised [[en:mobile:user_guide:customer_inv|customer invoice]].
+{{ :en:mobile:user_guide:pasted:20210224-045053.png?600 }}
+{{ :en:mobile:user_guide:pasted:20210224-045210.png?600 }}
+\\
+\\
+|  //  Previous:  **[[en:mobile:user_guide:customer_inv]]** | | Next: **[[en:mobile:user_guide:customer_requisitions_program_orders|]]** //  |