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--- en:mobile:user_guide:customer_requisitions [2020/11/25 22:44] – Updated for new requisitions functionality rowena
+++ en:mobile:user_guide:customer_requisitions [2022/10/19 05:36] (current) – Mark Glover
@@ Line 4: / Line 4: @@
 ===== Customer Requisitions =====
-When a customer order stocks from you, they create a Supplier Requisition in their system. This will appear as a Customer Requisition in your system. You can also enter a manual customer requisition to record paper or phone orders from program customers.
+When a customer order stocks from you, they create a Supplier Requisition in their system. This will appear as a Customer Requisition in your system.
+<WRAP center round important 60%>
-Tap ''Customer Requisitions''>''New Requisition''
+Customer Requisitions can ONLY be created by an mSupply store customer.  They can not be manually created in the Supplying store.
+</WRAP>
-{{ :en:mobile:user_guide:pasted:20201125-223424.png?800 }}
+On the home screen, an orange badge on the Customer Requisitions button indicates how many pending Customer Requisitions you have, if any (in this example, there is one pending Customer Requisition).
-\\ <WRAP center round info 60%> You can only create a program customer requisition in mSupply Mobile.  You cannot create a general customer requisition in mSupply Mobile. </WRAP>
+Tap on the **Customer Requisitions** button to review the Customer Requisitions.
+{{ :en:mobile:user_guide:pasted:20210224-032745.png?600 }}
+**Current** Customer Requisitions are displayed by default. You can review finalised requisitions by tapping on **Past**.
-==== Select the Customer, Program, Order Type and Period ====
+Tap on the Customer Requisition you want to review (in this example, we are going to tap on the Requisition ID 7).
-{{ :en:mobile:user_guide:pasted:20201125-223637.png?600 }}
-All of the fields in the **Requisition Details** window are compulsory.
+{{ :en:mobile:user_guide:pasted:20210224-035407.png?600 }}
-The fields must be completed in the order they are displayed.  The arrow points to which step you are up to and the tick shows which steps have been completed.
+You can now review the Customer Requisition before finalising it.
-If you change your selection for a field, all of the subsequent fields will be reset.
+{{ :en:mobile:user_guide:pasted:20210224-042632.png?600 }}
-For each of the fields, you can type the first letters of the name to limit the list to options starting with those letters.
+  * **Max MOS:** The number of months worth of stock to supply
+  * ** Current Stock:** this will be auto-filled with your current quantity of stock for this item.
+  * **Their Stock:** this will be auto-filled your customer current quantity of stock for this item.
+  * **Monthly Use:** calculated as //average monthly consumption=(outgoing stock*average number of days a month)/(days in period-days out of stock)//.
+  * **Suggested Quantity:** calculated as //suggested quantity=(monthly consumption*months to supply)-stock on hand//.
+  * **Requested Quantity:** this will be auto-filled by the quantity requested by the customer.
+  * **Supply this Invoice:** editable cell for the current time period.  You can also use the auto-fill buttons in the header:
+  * **Use Requested Quantities:** auto-fills the supply this invoice column for all items with the value from the requested quantity column.
+  * **Use Suggested Quantities:** auto-fills the supply this invoice column for all items with the value from the suggested quantity column.
-<WRAP center round info 60%> See the [[items:programs|programs section in the mSupply User Guide]] for information on how to set up programs, order types and periods for a customer. </WRAP>
+You can use either of the above options or you can manually enter a quantity in the column **Supply this invoice**.
-**Customer:** a drop-down box appears with all of your customers (excluding patients).
+<WRAP center round info 60%> Selecting either of the auto-fill buttons will overwrite all values in the supply this invoice column.  </WRAP>
-**Program:** a drop-down box appears with all of the programs for the selected customer.
+When you are completely sure that everything is correct, tap the **Finalise** button, then **Confirm**.
-**Order Type** a drop-down box appears with the order types for the selected program. Further details for each order type are displayed on the right.
+Finalising the requisition will also generate a finalised [[en:mobile:user_guide:customer_inv|customer invoice]].
-\\ For non-emergency orders:
-  ***Maximum orders per period**: maximum number of orders that can be placed in a given period.
-  ***Maximum MOS**: maximum number of months' stock to be kept for each item.
-For emergency orders:
-  ***Max Items**: maximum number of items allowed to be ordered for an emergency order (an alert will appear if the maximum number of items is exceeded).
-  ***Maximum MOS**: maximum number of months' stock to be kept for each item.
-**Period:** a drop-down box appears with the available periods for the selected order type. When selecting period, further details are displayed on the right.
-  ***Dates of the period**: displayed as DD/MM/YY range.
-  ***Number or requisitions already created**: requisitions already created for the same customer, program, and period.
-<WRAP center round info 60%> For non-emergency order types, if the maximum number of orders have been completed for a period, the period will not be displayed for selection. </WRAP>
-Tap ''OK'' and review the customer requisition
-The requisition is created and is populated with all program items.
-{{ :en:mobile:user_guide:pasted:20201125-224232.png?800 }}
-The items are displayed alphabetically.  You can reorder the items by clicking on the column header for the category that you wish to order the items.  Click on the same column again if you wish to reverse the order.
-Editable cells are indicated by a line across the bottom of the cell. If you tap on any editable cell within the table, the data entry window will open in the bottom half of the screen and you can enter data using the number pad.
-Data is saved automatically as it is filled in the table.
-<WRAP center round info 60%> \\ You cannot add additional items to a program customer requisition.  </WRAP>
-There are two sets of columns for data entry.  The first is **Customer Data** which provides columns for entry of the customer requisition information.  The second is **Supply Data** which provides columns for entry of the customer invoice information.  You can switch between the two sets of columns using the buttons on the bottom right of the headers.  Row order is identical across both sets of columns.
-==== Entering customer data ====
-Tap on the cell that you wish to update:
-{{ :en:mobile:user_guide:pasted:20201125-224302.png?800 }}
-\\ **Open:** opening balance - this will be auto-filled with the closing balance from the previous period. However, this cell can also be edited if the opening balance is different.
-\\ **In:** quantity received - this will be auto-filled with the quantity supplied since the last customer requisition.  However, this cell can also be edited if the quantity received is different.
-\\ **Out:** quantity consumed - editable cell for current period data.
-\\ **Additions:** editable cell for current period data.
-\\ **Losses:** editable cell for current period data. Note that mSupply will automatically subtract the values in the losses column from stock quantities. You do not need to enter negative values.
-\\ **Their Stock:** closing balance - calculated as //closing balance= opening balance+quantity received-quantity consumed+additions-losses//.
-\\ **DOS:** days out of stock - editable cell for current period data.
-\\ **Requested Quantity:** editable cell for current period data.
-\\ <WRAP center round tip 60%> For cells that have a calculated value, tap on the item code or name and a window will appear at the bottom of the screen that shows the calculation for the item.</WRAP>
-==== Entering supply data ====
-Tap on the cell that you wish to update:
-{{ :en:mobile:user_guide:pasted:20201125-224325.png?800 }}
-** Current Stock:** this will be auto-filled with your current quantity of stock for this item.
-\\ **Their Stock:** this will be auto-filled with the customer’s closing balance (from the customer data column).
-\\ **Monthly Use:** calculated as //average monthly consumption=(outgoing stock*average number of days a month)/(days in period-days out of stock)//.
-\\ **Suggested Quantity:** calculated as //suggested quantity=(monthly consumption*months to supply)-stock on hand//.
-\\ **Requested Quantity:** this will be auto-filled by the quantity requested by the customer (from the customer data column).
-\\ **Supply this Invoice:** editable cell for the current time period.  You can also use the auto-fill buttons in the header:
-  * **Use Requested Quantities:** auto-fills the supply this invoice column for all items with the value from the requested quantity column.
-  * **Use Suggested Quantities:** auto-fills the supply this invoice column for all items with the value from the suggested quantity column.
-<WRAP center round info 60%> \\ Selecting either of the auto-fill buttons will overwrite all values in the supply this invoice column.  </WRAP>
+{{ :en:mobile:user_guide:pasted:20210224-045053.png?600 }}
-==== Finalising a Customer Requisition ====
+{{ :en:mobile:user_guide:pasted:20210224-045210.png?600 }}
-When you are completely sure that everything is correct, tap the ''Finalise'' button, then ''Confirm''. Finalising the requisition will also generate a finalised customer invoice.
 \\
 \\
-|  //  Previous:  **[[en:mobile:user_guide:customer_inv]]** | | Next: **[[en:mobile:user_guide:supplier_requisitions|]]** //  |
+|  //  Previous:  **[[en:mobile:user_guide:customer_inv]]** | | Next: **[[en:mobile:user_guide:customer_requisitions_program_orders|]]** //  |